Carpet Cleaners Camden Privacy Policy

This Privacy Policy explains how Carpet Cleaners Camden collects, uses, stores, and shares personal data relating to customers and prospective customers in the Camden area. It also sets out the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Carpet Cleaners Camden customers, and individuals who enquire about or use our carpet cleaning and related services within the Camden area, whether you contact us online, by post, or in person.

Who we are and scope of this policy

Carpet Cleaners Camden is a service provider offering carpet, upholstery, and related cleaning services to residential and commercial customers in Camden and surrounding areas. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy, as we determine how and why your personal data is processed.

This Privacy Policy covers personal data that we collect directly from you, as well as data we may receive from third parties in connection with our services.

Personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details: name, address, property access information, billing address, and preferred contact method.

Communication details: email content, messages, and correspondence relating to booking, quotes, complaints, or feedback, as well as notes taken during phone or in-person discussions.

Service and booking information: details about the property and items to be cleaned, photographs you choose to provide to illustrate areas of concern, booking dates and times, and service history.

Payment and transaction information: records of invoices, payments made, and the method of payment. We do not store full payment card details where payment is taken through third-party payment processors; only limited information required for accounting and reconciliation may be retained.

Technical and usage data: when you visit our online pages, we may collect data such as IP address, device type, browser type, and basic interaction data for security and analytics purposes, where this is legally permitted.

Lawful bases for processing your data

We will only process your personal data where we have a lawful basis to do so under applicable data protection laws. The lawful bases we rely on include:

Contract: we process your personal data where this is necessary to provide our services, respond to booking requests, manage your account, issue invoices, or take steps at your request before entering into a contract.

Legal obligation: we process certain data to comply with legal obligations, for example tax and accounting laws that require us to retain records of transactions, or health and safety requirements in relation to services performed on your premises.

Legitimate interests: we may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. These interests may include improving our services, managing our relationship with you, handling queries and complaints, preventing fraud, ensuring security of our systems, and maintaining appropriate business records.

Consent: where required by law, for example for certain forms of electronic marketing, we will rely on your consent. You can withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide and manage our services: including scheduling and carrying out cleaning services, assessing your requirements, managing your bookings, and communicating with you about your appointments.

To handle payments and accounts: issuing quotes, invoices, processing payments via secure third-party processors, keeping financial records, and managing any refunds or adjustments.

To communicate with you: responding to your enquiries, providing customer support, informing you about changes to our services or this Privacy Policy, and contacting you regarding feedback or service improvements.

To maintain safety and security: protecting our staff and property, preventing fraud, and ensuring that our services are delivered safely in your home or premises.

To comply with legal and regulatory obligations: storing records as required by law and cooperating with regulators or law enforcement where this is necessary and lawful.

To improve our services: analysing anonymous or aggregated data to better understand customer needs and to enhance our processes and customer experience.

Data processors and third-party recipients

We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers are contractually required to keep your data confidential, use it only for the services we instruct them to perform, and to implement appropriate technical and organisational measures to protect it.

Examples of processors and third-party recipients may include:

Payment processing providers: to securely handle payments, refunds, and fraud prevention checks.

IT and hosting providers: to host our systems, secure our data, and maintain our websites and internal tools.

Customer management and communication tools: to help manage bookings, send service-related messages, and maintain customer records.

Professional advisers and insurers: such as accountants, legal advisers, and insurance providers, where necessary for business and legal reasons.

We do not sell your personal data to third parties. We will only disclose your personal data to other third parties where required by law, where necessary for the establishment, exercise, or defence of legal claims, or with your explicit consent.

International transfers

Where our service providers or their servers are located outside the United Kingdom, your personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, or reliance on an adequacy decision, to protect your personal data to a standard equivalent to that in the United Kingdom.

Data retention

We will keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

Customer and service records: typically retained for up to six years after the end of our relationship, to comply with legal, tax, and accounting requirements and to handle any potential disputes.

Enquiry and correspondence records: retained for a period that allows us to respond to queries and maintain business records, generally up to two years where no ongoing customer relationship is established, unless a longer period is required for legal reasons.

Technical and usage data: retained for shorter periods where possible, unless needed for security, fraud prevention, or legal obligations.

When we no longer need personal data, we will securely delete or anonymise it.

Your data protection rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions.

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how we use it.

Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: in some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn your consent.

Right to restriction of processing: you can request that we limit the way we use your personal data in certain situations, such as while we are considering a request for rectification.

Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format and that it is transmitted to another controller where technically feasible.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for legal claims.

Rights in relation to consent: where we rely on your consent, you have the right to withdraw that consent at any time.

How to exercise your rights and contact us

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact Carpet Cleaners Camden using the contact details provided on our main customer communication channels.

To help us respond more efficiently, please provide sufficient information to identify yourself and the nature of your request. We may ask for additional information to verify your identity before fulfilling your request, in order to protect your data.

Right to complain to a supervisory authority

If you are concerned about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any significant changes will be communicated through our usual customer channels. The updated version will be effective as soon as it is made available.

We encourage you to review this Privacy Policy periodically to stay informed about how Carpet Cleaners Camden protects your personal data.